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Notes on getting found and getting chosen

Practical writing about local visibility, websites that convert and the systems behind steady growth.

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The cost of being invisible online

You can be excellent at what you do and still lose business, because customers look you up before they call. What a local business actually needs to be findable.

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What a local customer checks before they call you

The short, unglamorous sequence most people run through before they pick up the phone, and what your website has to answer at each step.

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